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VIP Account Manager - Forge of Empires

Community Management | Hamburg | Full-Time

PARIS, NEW YORK, MOSCOW, HAMBURG! Get in touch with our VIP players around the world and bring Community Management to the next level. If you love to communicate with premium customers, have a strong passion about gaming and bring the creativity to build up concepts to fully engage our most valuable players, then you might be the person we are looking for. Join us as an in-house VIP Account Manager for our game Forge of Empires at the next possible start date.

Your mission:

  • Be the driving force in our team who is nurturing and developing the relationship with our most financially invested players
  • Approach our high-value customers in a proactive way and be active in organizing exciting events, rewards, and meet-ups
  • Perform strategic work on our VIP program and create a plan akin to our early-stage VIP concept
  • Maintain retention and engage our VIP player base, based on data, numbers and analytical approaches
  • Build up a strong network of VIP Account Managers in relevant countries and languages (e.g. Spanish, French, Russian, German)
  • Ensure that our players receive the highest level of attention and customer service, using a highly consultative approach
  • Collaborate closely with our Analytics, Marketing and CRM departments

Your profile:

  • At least 3+ years of experience in a customer service environment with a focus on premium accounts
  • Ideally a Bachelor’s degree in Business, Marketing, Public Relations or a related field
  • Strong interpersonal skills as well as excellent and effective communication techniques
  • An eminent customer focus and the ability to build up trust, as well as to interact well with people at all levels within and outside of our company
  • Creativity in developing exclusive concepts and selected events and get-togethers
  • A deep understanding of numbers and an analytical background
  • You like to work independently, take responsibility and bring a positive attitude to our team 
  • You love playing games and they motivate you, not only to bring the best out of yourself but also of our players
  • Very good English language skills, both written and spoken; any other language(s) would be a bonus

Why join us?

  • We believe in the success of building strong relationships to all of our players in order to create a fantastic gaming experience
  • Driven by passion, we strive for excellence every day and strongly contribute to the success story of InnoGames 
  • Become a part of our multi-cultural work environment and join a great team of experts
  • Competitive compensation and an atmosphere to empower creative thinking and strong results
  • Exceptional benefits ranging from convenient relocation support to company gym, smartphone or tablet of your own choice for personal use, roof terrace with BBQ and much more
Excited to start your journey with InnoGames and join our dynamic team as a VIP Account Manager? We look forward to receiving your application as well as your salary expectations and earliest possible start date through our online application form. Sandra Wandschneider would be happy to answer any questions you may have.

InnoGames is Germany’s leading developer and publisher of mobile and online games. The company based in Hamburg is best known for Forge of Empires, Elvenar and Tribal Wars. InnoGames’ first mobile title Warlords of Aternum is a fantasy turn-based strategy game. InnoGames’ complete portfolio encompasses seven live games and several mobile titles in production.

Born as a hobby, InnoGames today has a team of 400 employees from more than 30 nations who share the passion of creating unique games that players across the globe enjoy for years. In order to further expand our success and to realize new projects, we are constantly looking for young talents, experienced professionals, and creative thinkers.

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Talent Acquisition Manager

Telefon +494078893350

We are here to make great games for our players - come join us! Drop me a line if you have any questions.

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